Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • ​Disclaimer and Waiver of Liability: In no event shall Pet Acoustics Inc. be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any Pet Acoustics products purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risks individual to your pet before purchasing any product or using any product with or on your pet. You agree that in the event that Pet Acoustics Inc. is deemed liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product. In no event should you allow your pet to use this  product unattended, nor should you leave any children unattended in the presence of  this product as it may present a choking hazard.



  • Return Policy
  • If, for any reason, you are not completely satisfied with your purchase from Pet Acoustics, simply return Pet Acoustics Product to us within 30 days of purchase for a full refund. 

    Returns Guidelines and Procedure 
    We must receive the product back within 30 days of purchase in order to issue a refund. Returns must contain 100% of original contents. Shipping fees, including return shipping fees are not refundable. 
    Please include a copy of the packing slip or a note with your full name and Pet Acoustics order number. 
    For your protection and to insure prompt delivery, returns must be shipped back to our mailing address (below) using USPS with tracking.

    Please send all returns to: 
    Pet Acoustics Returns & Exchanges 
     P.O. Box 26
    Washington Depot, CT 06794
     
    Please allow 10-12 days for the refund to appear on your credit card account. 

    If the product is non functioning we will replace the product within two weeks of the returned damaged product including shipping costs to Pet Acoustics.

    We’re sorry but returns or exchanges for purchases made in a partnered retail store or website or may not be returned to  Pet Acoustics.com . If the item you wish to return was not purchased on our website, please return the product to the place of purchase for resolution.
     
    If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 
    1-860-459-8000. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.